Sustainability Achievements Overview

This annual sustainability summary outlines Handspan’s key achievements in responsible tourism, environmental management, and stakeholder engagement. It focuses on actions implemented and highlights measurable progress made across operations, partnerships, and internal practices over the past year.

Responsible Tourism & Local Support

Besides the accommodations that focus on sustainable development and local support, Handspan prioritises locally owned businesses. Most of Handspan's suppliers belong to this type, including homestays, community-based tourism initiatives, small boat operators, and local restaurants. including homestays, community-based tourism initiatives, small boat operators, and local restaurants. 

Environmental Responsibility

Around 80% of internal documentation (tour checklists, operational reports, internal communication) has been shifted to digital formats, significantly reducing paper usage. Waste separation guidelines are applied at the office, with recycling practices covering glass, paper, and hazardous waste. Single-use plastic consumption during tours has been significantly reduced, with refillable water solutions promoted in most itineraries.

Staff Engagement & Internal Practices

100% of employees participated in the internal sustainability feedback survey, demonstrating strong engagement. Employee feedback is collected continuously and reviewed at least once per year, with key results shared with the entire team.

Communication & Customer Awareness

Sustainability guidelines and responsible travel practices are communicated to guests before and during tours. Sustainability values are consistently promoted through partner communication and customer-facing materials.

These achievements demonstrate Handspan’s commitment to embedding sustainability into daily operations, supplier relationships, and company culture. By focusing on concrete actions, measurable progress, and continuous improvement, Handspan actively contributes to responsible tourism development while maintaining high-quality travel experiences.

Pionniers Locaux

Making all tourism more sustainable

Tourism that takes full account of its current and future economic, social and environmental impacts, addressing the needs of visitors, the industry, the environment, and host communities

Notre Role

Refill Hanoi

Certification

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